Retourbeleid

Retourbeleid

Last updated June 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Alle retourzendingen moeten binnen veertien (14) dagen na de leveringsdatum worden afgestempeld. Alle geretourneerde artikelen moeten in nieuwe en ongebruikte staat zijn, met alle originele labels en etiketten eraan.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store  (e:113crosby@commodityfragrances.com).

Terugkeerproces

Houdt u er rekening mee dat u verantwoordelijk bent voor alle verzendkosten voor het terugsturen.

To start a return, please reach out to customer service so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.

Beloningen

Door een aankoop te retourneren waarbij je een soort van Commodity.Circle beloning (punten, kortingen, rangstatus, etc.), verspeelt u automatisch de beloning.

Restituties

Na ontvangst van je retourzending en controle van de staat van je artikel, verwerken we je retourzending. Houd rekening met ten minste tien (10) dagen vanaf de ontvangst van je artikel om je retourzending te verwerken. Afhankelijk van je creditcardmaatschappij kan het 1-2 factureringscycli duren voordat de restitutie op je creditcardafschrift verschijnt. We laten je per e-mail weten wanneer je retourzending is verwerkt.

Artikelen die gratis worden ontvangen en/of cadeau worden gedaan bij een aankoop kunnen niet worden gerestitueerd. 

Uitzonderingen   

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.

If you have received a damaged, defective, or incorrect item, please email us and include

•  Details of your request

•  Your order number

•  Name on the order

•  Email used to place the order

•  Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

Our fragrances are housed in glass bottles—please handle them with care.

"DELIVERED" BUT NOT RECEIVED OR INCOMPLETE PACKAGES

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

Vragen

Als je vragen hebt over ons retourbeleid, kun je contact met ons opnemen via:
customerservice@commodityfragrances.eu